Privacy Policy

The following discloses the information gathering and dissemination practices for this website:

The information contained in this Web Site is only for general information and the services that they offer and is not in any way binding on Philippine Interactive Audiotext Services, Inc. (PIASI). It does not constitute advice and should not be relied upon in making or refraining from making any decision.

PIASI hereby excludes any warranty (either express or implied) as to the correctness, completeness, timeliness, accuracy, fitness for a particular purpose of the Web Site or any of its contents.
By accessing this Web Site you agree that PIASI will not be liable for any direct or indirect or consequential loss, damages or compensation arising from the use of the information and material contained in this Web Site or from your access of other material on the internet via web links for this Web Site.

For site security purposes and to ensure that this service remains available to all users, we use software programs to monitor network traffic to identify unauthorized attempts to upload or change information or otherwise cause damage. Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable under the law.

What we Collect

We may collect the following information when submitting inquiries, feedback or other concerns through our webform or email address:

  • Name of client and/or name of applicant
  • Contact information including phone number and/or email address; and/or
  • Biographic data and other client information related to the submission of a visa application

What we do with the Information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Facilitate the pre-processing of visa applications
  • Track visa application inquiries
  • Use contact information to respond to queries or ask for more information to further assist you

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to enable you to visit other websites for reference easily. However, once you have used these links to leave our site, you should note that we do not have any control over the contents of these websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement.
Links to web sites outside our site or the use of trade, firm, or corporation names within this web site are for the convenience of the user. Such use does not constitute an official endorsement or approval by PIASI of any web site, product, or service.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We will not use your personal information to send you promotional information about third parties.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Latest Announcement

Interested applicants may contact the toll-free Call Center at (02)845 9215 for general inquiries and (02)845 9200 to book an appointment.

For all legalization -related inquiries, please contact 1909-101-3456.This service is available thru a toll call charge costing PHP 32.00 per minute excluding VAT and applicable NDD charges for calls made outside Metro Manila. Additional rates may apply for calls made through payphones, prepaid phone cards or mobile phones. Please check with your telephone provider for details. These numbers are accessible to calls made within the Philippines only.

Please note that setting an appointment to submit visa application is optional. Applicants may also go directly to our VIA Centers to lodge their applications.

Effective 27 February 2017, Customer Service Representatives are available Monday to Saturday, from 8:00AM to 6:00PM (Except during public holidays).

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Latest Announcements

April 20, 2016

Please be informed that our Customer Service Appointment & Information System will undergo technical maintenance beginning 12:00AM April 23, 2016. The via.ph website will also be unavailable during this period. Regular service will resume on Monday, April 25, 2016 at 8:00AM


March 14, 2016

PREMIUM LINES ANNOUNCEMENT

We are pleased to inform you that our PLDT Premium lines are now active. You may call the following premium lines to book an appointment: For PLDT/smart subscribers 1-909-101-4545 For Globe/Innove/Touchmobile subscribers 1-900-101-4545 Please note that this service is only available to all subscribers using NDD or IDD-enabled telephones with touch-tone features and applies to calls made from within the Philippines only. You can contact the call centre between 8:00 am to 6:00 pm from Monday thru Saturday. Please be informed that the call cost PHP 32.00 per minute exclusive of VAT and NDD/IDD charges for calls made outside Metro Manila, sufficient load is required in case of prepaid telephones. Thank you.

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